'Condition' means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us.
'Contract' means any contract for goods or services made between you and us
'Goods' means the products which we shall supply in accordance with these Conditions.
'We' means The bathroom fitting co 'You' means the customer seeking to purchase the Goods from us and 'Your' shall be construed accordingly.
2. Cancellation Rights
You have a Statutory right to cancel your order before dispatch or within 14 working days after the date of delivery or signing of an installation contract by giving us notice of cancellation. To do this you can either call 01933 754 754 or free phone 0800 009 6966
email email@example.com Quoting your order reference number.
If you return goods to us during this cooling off period the following conditions apply:-
Goods must be in new condition, In the original packaging, unused and un-installed.
We will refund the full cost of the unwanted goods including delivery charges, as soon as practically possible and in any case within a 28 day period of the date of notice of cancellation. Costs for Installation where fitting time has been booked cannot be refunded. You will be responsible for the cost of returning the unwanted goods to us.
This right of cancellation does not apply where goods are specifically made to your specification or personalised at your request or specially ordered by us on your behalf. Please also see Returns.
We will endeavour to deliver your goods within 5 - 7 working days following the date of order. Where this is not possible we will advise you of the earliest date for delivery. If this is not acceptable you have the right to cancel under 2 above
You shall be responsible for making all necessary arrangements to take delivery of the goods.
Home deliveries are generally made between 8.00 a.m.. and 5.00 p.m.. Monday to Friday
Goods may be delivered direct from our suppliers, who operate 1 Man delivery vehicles to keep costs as low as possible.
Delivery drivers will deliver to the door, kerb or nearest accessible location. Drivers cannot take items upstairs or into dangerous or unsafe locations. Please ensure help is available for heavy or awkward deliveries.
When your delivery arrives we ask that you check that all goods ordered are delivered and that any shortages are advised to us immediately. Do not sign for goods not delivered. Please conduct a visual inspection of your order to check for any obvious damages. You are not expected to unpack every item on delivery but do not accept any goods which appear from the packaging etc to be liable to be damaged on later inspection, email photos to us if possible, if in any doubt.
Once your goods have been delivered you become responsible for them.
You must notify us as soon as practically possible of any damages, faults or missing items. We will organise collection and replacements as soon as practicably possible.
Any goods found to be damaged and returned must be in the original packaging un-installed & unused.
Please do not fit any damaged goods, as our suppliers will not replace or refund damaged items which have been installed.
We strongly recommend that you do not confirm a start date with your installer until full receipt and inspection of your goods as we will not be liable in any way due to delay, shortage or damage for any trades person costs, consequential loss or compensation. If you fail to take delivery of the Goods on the date agreed or fail to give us adequate delivery instructions, we reserve the right to charge for any subsequent deliveries.5. Warranty And Liability
Proof of purchase is required before any warranty claim can be assessed.
All products available from us are supplied with the suppliers Guarantee.
Suppliers give varying length warranties on their products and this will be indicated in the their product brochure and on our web site.
After installation warranty claim goods must be returned to us for inspection and report. We will process claims as quickly
as possible and in any case within 28 days of receipt. Goods found to be faulty will be repaired replaced or credited within this period. We will not be responsible for removal or re-installation cost of goods supplied by us and installed by others.
Goods found not to be faulty or not covered by the terms of the guarantees will be returned.
All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. All images are displayed with the manufacturers/suppliers permission.
On occasion the manufacturer may make small changes to the design of a product, due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
All products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer of sale.
The Contract and Conditions shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.
7. Refund Policy
The consumer contracts regulations 2013 allow you to cancel your order and return the goods. You have 14 Days from the day of delivery to inform us in writing that you want return unwanted goods. This only applies to goods Purchased online. A full refund will be given for the cost of the goods plus any delivery charges. provided the goods are returned in an unused condition in their original packaging and in a complete and resalable condition within a further 14 days of the cancellation of the order. Goods that have been damaged during installation or have been used or damaged whilst in your possession or had any see through Cellophane or similar packaging removed will not be considered as resalable. The cost of returning the goods will be the responsibility of the customer. Goods returned will be sent to our suppliers for inspection and report and once accepted a refund will be issued.
This right of cancellation does not apply where goods are specifically made to your specification or personalised at your request or specially ordered by us on your behalf.
Your Statutory Rights Are Not Affected